hark
Member
- Joined
- Dec 14, 2014
- Location
- Wellesley, Ontario
ive mentioned i think my issues with my tunze ato 5017 I picked up from Ray back in January. Well last week I emailed his team and they immediately (literally within 30 min I got the Canada post shipping notice) sent me out the parts tunze has on warranty which were the sensor and the wire connector.
Excited when they arrived it would fix my problem unfortunately it didn't. Ray emailed me personally asking me how it went and if it worked. I let him know it didn't and asked him to ship me a new unit I was expecting to pay for once again. Given my cottage schedule this gear is critical....
Guess what. - Ray emailed his product rep and cc'd me and asked them to fix the situation. They offered to send me a new unit with rays help...which was awesome but I needed it this week so I can head out on vacation. I asked about expedited shipping and the rep said he could do it for 20 bucks..which I agreed too obviously but guess what....Ray also picked up the tab for the expedited shipping for me.
I've never met the guy given the distance But if I could I would shake his hand and say thank you. He earned my repeat business many times over.
I'm always willing to support people willing to support me.
Ryan
Excited when they arrived it would fix my problem unfortunately it didn't. Ray emailed me personally asking me how it went and if it worked. I let him know it didn't and asked him to ship me a new unit I was expecting to pay for once again. Given my cottage schedule this gear is critical....
Guess what. - Ray emailed his product rep and cc'd me and asked them to fix the situation. They offered to send me a new unit with rays help...which was awesome but I needed it this week so I can head out on vacation. I asked about expedited shipping and the rep said he could do it for 20 bucks..which I agreed too obviously but guess what....Ray also picked up the tab for the expedited shipping for me.
I've never met the guy given the distance But if I could I would shake his hand and say thank you. He earned my repeat business many times over.
I'm always willing to support people willing to support me.
Ryan