Eheim Jager Heaters Failure.

[chief hill]

So here is the video. And I posted it to the eheim Fb page too. They ignored emails and don't reply to phone calls.


Eheim Jager 150w Heater FAIL!:

 

[TORX]

Wow, that is just nuts. All around nuts. This is actually one of the main reasons that I keep multiple heaters that are all under rated for the tank. If one does this, then the tank will not fry. I am not excusing them, especially after having the recent post about companies and customer service. I am starting to wonder where it all went. Good to see you caught it.

 

[Marz]

This is very unfortunate. I am very curious how this plays out, please keep us posted!

 

[chief hill]

Will keep you posted gents. It is ridiculous hence why I'm posting on here. Let's see how they treat this I warned them I would post on public forums to review thier customer service process.

 

[TORX]

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Tags: eheim jager heater

Lol

 

[scubasteve]

i dont like this hope they reply to you hydor replied to me within 2 days and had parts at door in 2 weeks for free.... i currently use three in my tanks 2 in my main.... make sure end is in the water more or the temp sensor at the top end will read airtemp not water temp and stay on mine have worked fine for 3 years now had them in the old tank originally and i have a digital temp sensor with audible low and high temp alarm

 

[chief hill]

i dont like this hope they reply to you hydor replied to me within 2 days and had parts at door in 2 weeks for free.... i currently use three in my tanks 2 in my main.... make sure end is in the water more or the temp sensor at the top end will read airtemp not water temp and stay on mine have worked fine for 3 years now had them in the old tank originally and i have a digital temp sensor with audible low and high temp alarm

It was submerged to the line in the sump. I have another video I made showing it completely submerged in 120 degree water and it stays on. If they don't get back to me, so be it my video will stay posted. If they fix it I'll post another video showing they fixed my concern and remove the current one.

 

[scubasteve]

thats unfortunate how they are like i said hydor had good service glad i have alarms and a backup will be keeping an eye on mine

 

[TORX]

How long has it been since you tried to contact them?

 

[chief hill]

How long has it been since you tried to contact them?

Since Early last week. Then messaged through their Facebook page.
No harm thought my 55 gallon drum in garage partially froze over. So I put the Eheim in their it'll definitely keep that water from freezing lol. So it has a use just not in my DT.

 

[chief hill]

Update for the group. ehiem North America has been in contact with me. Nice guy that listened to my concerns and agreed with the German contact information and disconnect with north American customers. They have reviewed the videos that were posted. (YouTube ones that were posted to their fb page) . They spoke with the engineers in Germany and have agreed to send me a new unit and explained their opionion of what may be broken inside the unit.
I spoke with them about some best practice's that may assist with customer service such as including a (do not return call 1800 xxxxx) and they agreed as this is something they do with other products they carry.
I advised them that I would remove my videos and post a new one explaining my story and that they fixed my issue.
In addition they asked me to explain some more details on my in my YouTube channel about the placement and use of the heater. More to follow

 

[theyangman]

Mine has been working flawlessly for 3 years.

sometimes you get a lemon. It's man made after all.

 

[scubasteve]

glad to hear they finally got back to you and even better sounds like your concerns will be getting reviewed to better suit us customers

 

[sunnykita]

great news !

 

[yveterinarian]

Glad to hear they got back to you and seemed like they were willing to listen.

 

[saltyair]

Crazy that has also happened to me I just took it out - just stayed on. Imo I have two and have had nothing but issues. I will be calling Monday - only 8 months old.

 

[sunnykita]

Wow ! this is the second one in a couple of days I've heard of - another group, she lost almost everything heater stuck on.

 

[saltyair]

I was lucky it happened on Saturday- I would've lost everything also. I have two the other one seems to be fine. Eheim heaters are not what they use to be. Eheim heaters have a to much of a variance one heater is set @ 75 and the other was set @ 81 - my tank reads 79. They are tough to calibrate and way to long and awkward.

 

[scubasteve]

makes me worry even tho i use two but one is a fluval maybe ill dig out my old marineland just to be safe.... will be putting eheim jager in qt..... they will stay on when pulled out cuz your house air is a few degrees lower than tank water but too many complaints for me to sleep soundly

 

[jeffopentax]

Just occured to me alex88 had a jager heater stay on a few weeks ago. Cooked all the shrimp he had imported. I've had 3 marineland heaters and not had a single problem.